Customer Support
At KissMeMonster, customer service is an important part of every order.
For more than five decades, we have served collectors around the world, and we want every customer to feel confident before, during and after a purchase.
“Your confidence in KissMeMonster is something we work to earn with every order.”
Quality Assurance
All limited-edition collector photographs, printed products, framed photographs and posters sold by KissMeMonster are backed by our 100% Satisfaction and Quality Assurance Guarantee.
Our goal is simple: when your order arrives, we want you to be genuinely pleased that you purchased it.
If something is not right with your order, please contact us. We will work promptly and fairly to resolve the matter.
About Our Photographic Prints
Our limited-edition, fully restored photographic prints are professionally lab-produced from vintage and historic photographic source material.
Sources may include 2×2, 4×4 and 8×10 studio transparencies, press and publicity slides, chromes, negatives and photographers’ original 35mm contact-sheet proofs.
Many of these images were originally created as production, test or proof photographs and were never intended for widespread public distribution.
Because of the age and nature of historic photographic material, minor anomalies or imperfections may occasionally remain. Certain characteristics cannot always be removed without compromising the integrity of the original photograph and are therefore preserved as part of the historic image.
Returns and Refunds
KissMeMonster accepts returns for both defective and non-defective merchandise and maintains a clearly defined return and refund policy for our customers.
For complete information regarding our 14-day return window, refund guarantee, return shipping, damaged merchandise, replacement options and restocking-fee policy, please visit:
Our complete Returns & Refunds policy is maintained on that page so customers can easily review all terms in one place.
Shipping and Delivery
KissMeMonster usually has orders completed and delivered within 5 to 10 business days.
Factors that may affect delivery time include destination, weather conditions, order size, production requirements, equipment issues, carrier delays, customs processing or circumstances beyond our reasonable control.
Customers who have not received their order within 14 business days should contact KissMeMonster for an order-status update.
Rush orders may be available during certain times of the year and may involve additional production and shipping charges. Please contact KissMeMonster before placing an order if expedited production is required.
International orders may require additional delivery time depending upon destination, customs processing and the shipping schedule of the carrier used.
Shipping charges may vary according to order value, package weight and dimensions, destination, packaging requirements and selected shipping service.
Custom Shipping Materials
KissMeMonster has been shipping original movie memorabilia, rare theatrical posters, photographic prints and other collectibles to customers around the world since 1973.
More than five decades of serving collectors has taught us that careful packaging is every bit as important as the product inside it.
Orders are packed using appropriate heavy-duty protective materials, including custom-designed corrugated boxes, rigid flat mailers and mailing tubes where appropriate.
“Your collectible should arrive in the same condition in which it left KissMeMonster.”
We take particular care with photographic prints, posters and other merchandise that may be vulnerable to bending, crushing, moisture or improper handling during transit.
If an order arrives damaged, please refer to our dedicated Returns & Refunds Policy for complete instructions.
Frames and Matting
All frame components are carefully selected from our molding inventory. Sections displaying unacceptable defects are rejected before assembly.
Frames are cut and joined using professional picture-framing equipment. Smooth moldings and glazing are inspected and cleaned before packaging.
Mat windows are normally cut approximately 1/8″ to 1/4″ smaller than the selected image or opening size to provide proper overlap and presentation.
Glazing is inspected for visible defects and cleaned before installation.
The same attention we give to restoring and producing our photographs is applied to the final presentation of framed merchandise.
Customer Responsibility After Delivery
Once an order has been successfully delivered, customers are responsible for appropriate handling, storage, framing and display of the merchandise.
KissMeMonster is not responsible for damage occurring after delivery as a result of negligent or improper handling, alteration, unsuitable storage conditions, framing services, retail display, resale or actions by other third parties.
This does not affect a customer’s rights regarding merchandise that was defective, damaged in transit, incorrect or materially not as described when delivered.
How We Use Collected Information
Order Processing
Information supplied by customers when placing an order is used as necessary to process, fulfill, ship and provide customer service relating to that order.
Information may be shared with service providers only to the extent reasonably necessary to provide services connected with the transaction, including payment processing, order fulfillment and delivery.
Email Communications
The email address provided with an order may be used to send information relating to that transaction, including order confirmations, shipping updates and responses to customer-service inquiries.
Promotional emails, new-arrival announcements and special offers are sent to customers and visitors who have subscribed or otherwise agreed to receive marketing communications from KissMeMonster.
Subscribers may opt out of promotional emails at any time by using the unsubscribe link included in those messages.
Protecting Your Information
KissMeMonster uses reasonable administrative and technical safeguards designed to protect customer information against unauthorized access, alteration, disclosure or destruction.
Our website uses secure encrypted connections for the transmission of sensitive information where applicable.
Sharing Personal Information
KissMeMonster does not sell or rent customers’ personal identification information to third parties.
Information may be disclosed when reasonably necessary to fulfill a transaction, comply with applicable law, respond to lawful legal process or protect the rights and security of KissMeMonster and its customers.
Changes to These Policies
KissMeMonster may update its customer-service, shipping and privacy policies from time to time. The current versions will be published on our website.
Nothing contained on this page is intended to limit consumer rights that cannot legally be waived under applicable law.
Contacting Us
If you have questions concerning an order, delivery, product, customer-service matter or any of the information on this page, please:
For returns, refunds, damaged merchandise or replacement information, please visit:
“Our objective is not merely to complete a transaction. We want every customer to feel confident purchasing from KissMeMonster again.”
Thank you very much for your continued support.
KissMeMonster — Serving Collectors Since 1973