QUALITY ASSURANCE
All fine art limited edition collectors photographs, printed products, and framed photos and/or posters have a 100% satisfaction and superlative quality assurance guarantee. KissMeMonster pledges that if you’re NOT completely satisfied with your order or you feel the item(s) is not as described, you will receive a FULL refund or a replacement at no further cost.
Please Note:
Our limited edition, fully restored fine art prints are developed in a professional photo lab from vintage original source material; (2×2) (4×4) (8×10) studio transparencies, press and publicity slides, chromes, or photographers’ original 35mm contact sheet proofs. Many were test/proof shots which were never intended to be seen by collectors. Therefore, there might be slight anomalies and imperfections in the prints. There are some flaws that can’t be corrected without degrading the overall integrity of the image, and are therefore deemed part of the actual photograph.
LIABILITY
KissMeMonster is not liable for damage or injury to items, animals, or people caused by the prints due to negligent, reckless, or intentional actions by any person. By purchasing from KissMeMonster, the customer assumes all responsibility for damages or injuries caused to the print(s) once it reaches its shipping destination.
SHIPPING & DELIVERY
KissMeMonster usually has all orders completed and delivered within 5 to 10 business days. Factors that may delay the delivery of an order within that timeframe may include weather, final destination, order size, equipment malfunction, or disaster. Customers that have not received their orders within 14 business days should then immediately contact KissMeMonster for an order status update.
Rush orders may be available during certain times of the year and accrue additional production and shipping charges. Contact KissMeMonster to discuss placing a rush order. International orders may take longer than 5 to 10 working days and are dependent upon the shipping schedule of the courier used. Shipping charges may be based on the total amount of an order to cover the cost of parcel weight, size, destination, and packaging.
Custom Shipping Material
KissMeMonster has been shipping original movie memorabilia, including rare theatrical one-sheet posters, to collectors all over the world for close to 50 years now. In that time period, we have anticipated every contingency and perfected the process of making 100% certain all orders reach their final destination in perfect condition. Every order is packaged in heavy duty, custom designed and acid free corrugated cardboard boxes, flat envelopes, and tubes. This means your precious photos and/or framed posters will definitely not get damaged during transit, even if the shipper does not handle them gently! In fact to date, we have never had a customer complain about receiving a damaged order!
We Guarantee the Following:
Damaged Prints
Notice of damaged merchandise must be submitted to KissMeMonster immediately via our contact form within 24 hours after the actual delivery date by the shipping courier. Damaged prints will to picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting KissMeMonster, further details and complete instructions on replacement procedures will be provided.
Please note KissMeMonster is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party after delivery. Third parties may include but are not limited to framers, retail establishments, or a reseller’s customers.
FRAMES & MATTING
All frame segments are meticulously chosen from our custom moldings inventory. Any cut segments with the slightest defect will be discarded. All frames with any smooth moldings are polished before packaging as is the glazing. We use industry-standard, state-of-the-art professional picture frame machinery to cut and join your frame(s). Matting windows are cut to 1/8″ to 1/4″ smaller than the selected size. Glazing is inspected for any defects such as scratches and then cleaned and polished on both sides before being placed in a frame.
HOW WE USE COLLECTED INFORMATION
KissMeMonster collects and uses our customers personal information for the following purposes:
To process transactions
We may use the information customers provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
The valid email address a customer provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests, questions, or general updates and offers. A customer can opt-out from our mailing at any time via a link at the bottom of the emails. They will immediately be unsubscribed from receiving any future emails.
How we protect your information
We incorporate advanced and state-of-the-art data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on KissMeMonster. Sensitive and private data exchange between KissMeMonster and our valued customers happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent our customers’ personal identification information to any third parties, unless required to do so by a legal subpoena.
Changes to this privacy policy
KissMeMonster has the discretion to update this privacy policy at any time. Thus, we strongly encourage customers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this website, you signify your acceptance of these policies and terms of service. If you do not agree with any of our specific policies, then it’s best not to buy anything. Your continued use of KissMeMonster following the posting of changes to these policies will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about our Privacy Policies, the practices of this site, or your dealings with this site, feel free to contact us.
Disclaimer
Conditions within our Terms of Service policy are subject to change without notice and at the discretion of the management at KissMeMonster.
Thank you very much for your continued support,
KissMeMonster