Returns and Refunds
100% Satisfaction Guarantee
At KissMeMonster, customer satisfaction does not end when an order is shipped.
We want every customer to feel completely confident purchasing from us. If something is not right, we will work promptly and fairly to resolve it.
“Serving collectors worldwide since 1973.”
Returns are Accepted
We accept returns for both defective and non-defective products.
A return may be requested if an item is damaged, defective, incorrect, materially different from its description, or simply because the customer has changed their mind.
Return requests must be made within 14 days of delivery.
Please contact KissMeMonster before mailing anything back. Return authorization is required.
Product Condition
Returned merchandise may be new, opened, or slightly used for reasonable inspection, but it must be returned in substantially the same condition in which it was received.
Items damaged after delivery through misuse, improper handling, alteration, improper storage or actions by a third party may not qualify for a refund.
How returns are Made
Returns are made by mail.
Customers are responsible for arranging the return shipment and obtaining the mailing label.
For a non-defective or change-of-mind return, the customer is responsible for return postage.
If an item is defective, damaged in transit, incorrect or materially not as described, KissMeMonster will reimburse the customer for reasonable standard return postage.
Full Refund Guarantee
Once KissMeMonster confirms receipt of an authorized return, the customer will receive a full refund within 1 business day.
The refund will include:
- The full purchase price of the returned merchandise
- The original standard shipping charge
- Reasonable standard return postage when the item was defective, damaged in transit, incorrect or materially not as described
There is absolutely no restocking fee.
Depending on the customer’s bank, credit-card company or payment provider, additional time may be required for the refund to appear after KissMeMonster has processed it.
“We believe a valued customer should never have to fight for a legitimate refund. Your confidence in KissMeMonster is something we work to earn with every order.”
Prefer Another Item Instead?
You may choose another comparable item instead of receiving a refund.
An approved return may be exchanged for another item of equal or comparable value, subject to availability.
If the replacement selected has a different value, KissMeMonster will contact the customer before shipment so that any price difference can be agreed upon first.
This option is offered because many collectors would rather select another photograph, poster or collectible than simply end the transaction with a refund.
Damaged or Incorrect Orders
If merchandise arrives damaged, incorrect or materially different from its description, please contact us within 14 days of delivery.
Keep the merchandise and its original packaging until we provide instructions. We may request photographs of the item and packaging to assist with evaluation or a shipping-carrier claim.
Where appropriate, KissMeMonster will arrange the resolution through a full refund, reimbursement of applicable return postage, or a replacement selected by the customer.
Our Commitment to Collectors
For more than five decades, KissMeMonster has served collectors of classic cinema, Hammer Horror, James Bond 007, rare entertainment photography, movie posters and memorabilia.
“Our objective is not merely to complete a transaction. We want every customer to feel confident purchasing from KissMeMonster again.”
Nothing in this Returns & Refunds Policy limits any additional consumer rights provided by applicable law in the customer’s country or jurisdiction.
Need Help?
Questions about a return, refund or replacement?
KissMeMonster — Serving Collectors Since 1973
